Technology Support Protocol
Our Technology Support Services professionals provide technical support for staff and students throughout the district. We provide this support with a Technology Support Specialists and a district-level service system that is web accessible that can help with support issues. If a problem cannot be solved in the building or by the technical staff, it can be taken to support personnel at the district technology office, where they work with our systems staff and our vendors to find a solution.
In Wasatch School District, we take pride in supporting a computing environment to best meet the needs of educating students. Below are some facts about the support we provide.
· Beginning in the 2011 school year, all instructional staff have district-provided laptops allowing them to better integrate technology into every lesson.
· We actively manage our desktop environments to allow remote technical support, as well as remote and on-demand installation and updating of software.
· We supervise technology asset management for the school district, helping to coordinate purchasing decisions, manage current inventory, and arrange for disposal of old computer technology in an environmentally friendly manner.
· We provide school district hardware and software standards, and we manage the deployment of new hardware and software systems.
How to get technology help
For school district staff members, the easiest way to get help with your computer is to open a HappyFox ticket at https://wasatch.happyfox.com/home You will then be connected to a technician and a support ticket as soon as you click the submit button. They will take the necessary steps in the process of finding a solution to your problem.